ServicesLayanan
Advisory for spas that intend to lead. Advisory bagi spa yang berniat memimpin.
End-to-end counsel for owners, operators and brands — from the first sketch of a concept to the discipline of daily operations. Pendampingan menyeluruh bagi pemilik, operator, dan brand — dari sketsa pertama sebuah konsep hingga disiplin operasional harian.
Pre-Opening & Project AdvisoryPre-Opening & Pendampingan Proyek
From blueprint to first guest: facility programming, treatment menu architecture, recruitment, therapist training, SOPs and the critical path that holds it together. Six-plus spa pre-openings led across Indonesia and beyond.Dari cetak biru hingga tamu pertama: perencanaan fasilitas, arsitektur menu perawatan, rekrutmen, pelatihan terapis, SOP, dan jalur kritis yang mengikat semuanya. Lebih dari enam pre-opening spa dipimpin di Indonesia dan mancanegara.
Spa & Wellness Concept DesignDesain Konsep Spa & Wellness
Positioning, narrative and identity — a wellness concept drawn from the property's own place and heritage, aligned with brand standards and built to be remembered.Positioning, narasi, dan identitas — konsep wellness yang digali dari tempat dan warisan properti itu sendiri, selaras dengan standar brand, dan dirancang untuk dikenang.
Treatment & Ritual CurationKurasi Perawatan & Ritual
Signature therapies rooted in indigenous healing traditions — Balinese, Sasak, Sumbanese, Rotenese and beyond — sequenced, scripted and taught to the therapist's hands.Terapi khas yang berakar pada tradisi penyembuhan leluhur — Bali, Sasak, Sumba, Rote, dan lainnya — disusun urutannya, dinaskahkan, dan diajarkan hingga ke tangan terapis.
Operations & Service ExcellenceOperasional & Keunggulan Layanan
Operational audits, SOPs, training protocols and guest-journey refinement to ultra-luxury benchmarks — the standards that earned Forbes Five-Star recognition.Audit operasional, SOP, protokol pelatihan, dan penyempurnaan perjalanan tamu menuju tolok ukur ultra-mewah — standar yang telah meraih pengakuan Forbes Bintang Lima.
Revenue, Retail & P&LPendapatan, Ritel & P&L
Menu engineering, yield strategy, retail curation and profitability planning — a spa that performs for its owners without ever feeling commercial to its guests.Rekayasa menu, strategi yield, kurasi ritel, dan perencanaan profitabilitas — spa yang menguntungkan pemiliknya tanpa pernah terasa komersial bagi tamunya.
Wellness ProgrammingProgram Wellness
Immersive journeys that weave nature, culture, movement and nutrition into a coherent whole — informed by years inside Sanur's integrated wellness and health ecosystem.Perjalanan imersif yang merangkai alam, budaya, gerak, dan nutrisi menjadi satu kesatuan utuh — dibekali pengalaman bertahun-tahun di ekosistem wellness dan kesehatan terpadu Sanur.
A FirstYang Pertama
Pioneer of Marriott's first Global Luxury Wellbeing Series. Pelopor Global Luxury Wellbeing Series pertama Marriott.
Piloted and launched at Mandapa, a Ritz-Carlton Reserve — a wellbeing program that set a precedent for wellness innovation across the Marriott group worldwide. Diujicobakan dan diluncurkan di Mandapa, a Ritz-Carlton Reserve — program wellbeing yang menjadi preseden inovasi wellness di seluruh grup Marriott dunia.
“Standards are not written once. They are rehearsed until they become instinct.” “Standar tak cukup ditulis sekali jadi. Ia harus dilatih terus-menerus hingga menjadi naluri.”
Eka Arini Fritz — FounderPendiri
How We WorkCara Kami Bekerja
Three movements, one journey.Tiga gerakan, satu perjalanan.
ListenMendengar
Immersion in the property, its people and its place — audits, conversations, and an honest reading of where things stand.Meresapi properti, orang-orangnya, dan tempatnya — audit, percakapan, dan pembacaan jujur atas kondisi yang ada.
ShapeMembentuk
Concept, menu, rituals, standards and commercial architecture — designed together, documented precisely.Konsep, menu, ritual, standar, dan arsitektur komersial — dirancang bersama, didokumentasikan dengan presisi.
AccompanyMendampingi
Hands-on implementation: training, opening support and periodic reviews, until the standard lives on its own.Implementasi langsung: pelatihan, pendampingan pembukaan, dan tinjauan berkala, hingga standar itu hidup dengan sendirinya.